Payment
We accept credit card payments using Visa, MasterCard, American Express and Discover. However, we only accept credit cards issued by U.S. banks. We do NOT accept credit cards issued by foreign banks. We also offer NET 30 day payments to established customers. To request opening credit, contact us for more information about our credit application process.

Hours of Operation
Our Hours of Operation are Monday - Friday: 7:00 AM - 4:00 PM Central. Any orders received after this time will not be processed until the next business day.

Warranty
Industrial Instrument Works warrants that for a period of ninety (90) days following shipment of the repaired and/or calibrated equipment, that the Repair Services will free from defects in workmanship. This warranty is limited to the repair actually performed and the customer may only ask to have the unit repaired again. Our warranty shall not cover user neglect, carelessness, or misuse of the instrument in question.

Unclaimed Items
If you have not claimed your items and paid all charges due within One Hundred Twenty (120) days after being notified by IIW that your items are available to be returned to you, IIW will consider your items abandoned. IIW may dispose of your items in accordance with applicable provisions of law, and specifically may sell your items without liability to you. IIW reserves its statutory and any other lawful liens for unpaid charges.

Shipping and Handling within the Continental US

The shipments are made FOB Harahan, LA 70123.

Orders that exceed UPS and/or FedEx weight limits will be assessed at time of order and the customer will be contacted for optional shipping methods.

Buyers will inspect products delivered by Industrial Instrument Works, Inc. within 10 business days of receipt for damage or workmanship.

Taxes
Our business is operated out of Harahan, LA. All orders shipped in Louisiana will be taxed unless a tax exempt number is on file. For all other destinations it is the responsibility of the buying party to report the tax information to their state. All service work completed in Harahan Louisiana is subject to State and Jefferson Parish tax at a rate of 9.20%.

Industrial Instrument Works    (800) 435-2254

Repair & Calibration Terms and Conditions

We want to hear from you